Information We Collect

We may collect and process the following information:

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• Your name

• Your email address

• Your billing and delivery address

• Your telephone number, where provided

• Order and payment details

• Information you provide when contacting us

• Newsletter or marketing preferences

• Website usage information, such as pages visited and browsing behaviour

• Technical information, such as IP address, browser type, device information and cookie data

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We only collect information that is necessary for the purposes set out in this policy.

How We Use Your Information

We may use your personal information to:

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• Process and fulfil orders

• Arrange delivery

• Respond to enquiries

• Provide customer support

• Manage returns, refunds or damaged item claims

• Send order confirmations and service emails

• Send marketing emails, where you have opted in

• Improve our website, products and services

• Prevent fraud and protect our business

• Comply with legal, tax and accounting obligations

Marketing Communications

If you sign up to our mailing list, we may send you emails about new products, offers, updates or other news from Christabel Hart & Co.

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You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at hello@christabels.org.

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We will not sell your personal information to third parties.

Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business and fulfil your order. This may include:

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• Payment processors

• Delivery and courier services

• Website hosting providers

• Email marketing platforms

• Analytics providers

• Professional advisers, such as accountants or legal advisers

• Authorities or regulators, where required by law

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We only share the information necessary for them to provide their services.

Payment Information

Payments are processed securely by our payment provider. We do not store your full payment card details on our website.

How Long We Keep Your Information

We will only keep your personal information for as long as necessary for the purposes for which it was collected.

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Order and transaction records may be kept for accounting, tax and legal purposes. Marketing information will be kept until you unsubscribe or ask us to remove your details.

Your Rights

Under data protection law, you may have the right to:

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• Access the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your personal information

• Object to or restrict certain processing

• Withdraw consent for marketing communications

• Request a copy of your personal data

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To exercise any of these rights, please contact us at hello@christabels.org.

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You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal data has been handled.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

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However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to help the website function properly, improve your browsing experience and understand how visitors use the site.

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Cookies are small text files placed on your device when you visit a website.

Types of Cookies We May Use

We may use the following types of cookies:

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Essential cookies
These are necessary for the website to function properly, such as enabling checkout, remembering items in your basket and maintaining security.

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Analytics cookies
These help us understand how visitors use the website, such as which pages are visited and how people move around the site.

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Preference cookies
These remember choices you make, such as cookie preferences or website settings.

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Marketing cookies
These may be used to deliver relevant adverts or measure the effectiveness of marketing campaigns.

Managing Cookies

When you visit our website, you may be asked to accept or manage cookie preferences.

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You can also control cookies through your browser settings. Please note that blocking some cookies may affect how the website functions.

Third-Party Cookies

Some cookies may be set by third-party services used on our website, such as analytics, payment, social media or marketing tools. These third parties may collect information about your use of our website in accordance with their own privacy policies.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this Privacy & Cookie Policy, or how we use your personal information, please contact us by email at:

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hello@christabels.org