We use trusted UK courier services, including Royal Mail, DHL and DPD.

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Once your order has been dispatched, you will receive a tracking link so you can follow the progress of your delivery.

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If you would like to update your delivery preferences, please use the tracking link in your dispatch email.

Please note that if you request delivery to a safe place, neighbour or alternative delivery address, we are unable to accept responsibility for any loss or damage that may occur as a result.

We do not currently offer international delivery. At the moment, we only ship within the UK.

Please check the product details carefully before placing your order, as some items are made to order or available for pre-order.

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Where a lead time applies, this will be stated on the product page. We will always do our best to improve lead times where possible, but made-to-order timings can vary.

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We do not currently offer split shipments. If your order contains a pre-order or made-to-order item, your full order will be dispatched once all items are ready.

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Please bear this in mind when ordering a mixture of in-stock and made-to-order pieces.

We hope you are delighted with your order.

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For in-stock, non-furniture items bought online, you may contact us within 14 days of receiving your order if you wish to request a return.

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Items must be unused, in their original condition and, where possible, returned in their original packaging.

Please contact us before returning your item at:

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hello@christabels.org

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Returns should be sent to:

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AMS Nationwide Services Ltd
Unit A, Sheeplands Farm
Wargrave
RG10 8DJ

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Please use a trackable shipping option when returning your item. Return shipping costs are the customer’s responsibility and are non-refundable, unless the item is faulty or damaged.

Made-to-order, bespoke or personalised items cannot usually be returned or refunded unless they arrive damaged or faulty.

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Please check all product details, colours, dimensions and lead times carefully before placing your order.

If your item arrives damaged or faulty, please contact us as soon as possible at hello@christabels.org, including your order number and photographs of the issue.

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We will then advise on the next steps and arrange a repair, replacement, exchange or refund where appropriate.

Once we have received and inspected your return, we will notify you by email.

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If your return is approved, your refund will be processed to your original payment method.

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Please allow a few working days for the refund to appear in your account once it has been processed.

We only offer exchanges where an item is faulty or damaged.

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If you need to request an exchange, please contact us at hello@christabels.org before sending anything back.